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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Shakeithe Martin

March 14, 2023

5  out of  5 rating by Shakeithe Martin
"Major kudos to Nicole. This is my first time having my own insurance and Nicole or Nikki was very helpful and informative. I will certainly have more questions in the near future, until then thank you State Farm ⭐️⭐️⭐️⭐️⭐️"

Gabriel Brenza

March 1, 2023

5  out of  5 rating by Gabriel Brenza
"Absolutely excellent in every respect. Kind, efficient, knowledgeable, easily reachable, and very helpful. 5 stars."

Mariah Malachi

February 14, 2023

1  out of  5 rating by Mariah Malachi
"I would not recommend purchasing insurance through State Farm at this local agency if you have the chance. Teresa Bolger has been rude, unhelpful, and provided the absolute worst customer service I have ever experienced. It took an entire month for this agency to put the correct vehicle on my insurance, I was provided with information via phone that contradicted information I received via email, and I have had to waste many lunch breaks on the phone with Teresa only to be spoken to as if I have not been a loyal customer for years. I truly recommend seeking a different agent, like Lesley Owens office in Roanoke if you are really interested in State Farm as a carrier. They have helped me far more than Teresa ever attempted to."

Susan Jones

December 14, 2022

5  out of  5 rating by Susan Jones
"Thank you Nick,. Janice and Theresa. So grateful for you taking care of my car insurance."

Shannen Auffarth

July 28, 2022

5  out of  5 rating by Shannen Auffarth
"Zach was super helpful, quick, and thorough!"

Rachel Lake

July 13, 2022

5  out of  5 rating by Rachel Lake
"As someone who is moving to a new state, they made switching my insurance very easy and affordable! I received quick and helpful service that was much appreciated."

Cara Welborn

July 7, 2022

5  out of  5 rating by Cara Welborn
"Nick did a fantastic job helping me set up a new policy and walking me through everything. Would recommend 100%. This was easily the smoothest insurance experience I’ve ever had."

Monica Crouse

July 1, 2022

5  out of  5 rating by Monica Crouse
"The Nick Javins State Farm office is hands down the greatest experience I have ever had with an insurance agent! After switching over insurance agents, the office called to setup a scheduled time to come and meet with Nick in person- just to get to know us and for us to get to know him! Afterwards, we made a few minor changes to our policies. Janice Hodge (whom we have been with for years!) was wonderful as always in helping us make the necessary decisions and update our policies. I even received a crack in my windshield on my way home from their office, but a quick phone call & the repair was scheduled the next day. By the second day, I had a brand new windshield! Nick & his team are top notch and I wouldn't dream of going anywhere else for all my insurance needs!"

Danny Sweet

June 30, 2022

5  out of  5 rating by Danny Sweet
"Made my day!"

Angela Cox

June 30, 2022

5  out of  5 rating by Angela Cox
"I had been debating whether or not to use a SLIGHTLY cheaper online car insurance company. When I read other people's reviews about Javins, I decided to call. The office manager is friendly & knowledgeable. The agents I spoke with are polite & extremely helpful. I chose Javins as it's a local business and are quick to address my questions. Customer service at it's best!"

Damien Tarpley

June 30, 2022

5  out of  5 rating by Damien Tarpley
"Zach was very informative and knowledgeable about my current insurance and the coverage he was offering. He went into great detail helping me to understand what I was signing up for. Very courteous, helpful, and a true professional. Great asset to State Farm. Thanks again Zach!"

David Woodward

June 30, 2022

5  out of  5 rating by David Woodward
"Courteous, quick response, outstanding customer service."

Gabriel Borba

June 27, 2022

5  out of  5 rating by Gabriel Borba
"Really good agent! Help me with really good attention and care. I recommend it"

Betty Davidson

May 26, 2022

5  out of  5 rating by Betty Davidson
"Zach just saved me quite a bit on my car and rental insurance! Thank you!!"

Bob X

May 19, 2022

5  out of  5 rating by Bob X
"Many thanks to Zach for his great service!"

Jin-hyuk Yu

May 13, 2022

5  out of  5 rating by Jin-hyuk Yu
"Really good agent. I registered my first car insurance in Statefarm, and he helped me know about the car insurance well and offered good option. I am happy to get my first car insurance with a good agent!"

Skippers girl Karen Monday

April 28, 2022

5  out of  5 rating by Skippers girl Karen Monday
"Great Service !"

Danielle Werling

April 27, 2022

5  out of  5 rating by Danielle Werling
"We have been with USAA for approx 25 years, always thought we were getting the biggest bang for our buck until we talked to Zach with State Farm. He put together a quick quote for both our homeowners insurance and auto policies, identical to our current policies, and found out that we were paying way too much. By switching we will be saving over 1500 per year! The switch to State Farm was quick and easy. Zach handled everything with the utmost professionalism. Thank you Zach and State Farm for making this transition so easy!! Danielle"


April 25, 2022

5  out of  5 rating by AutoStory712
"As a car enthusiast, I would purchase different cars throughout the year. Zach offered exceptional service and made sure I get all the possible discounts."

Logan Gordon

March 28, 2022

5  out of  5 rating by Logan Gordon
"Very friendly and helpful."

Alex Kinnaman

March 25, 2022

5  out of  5 rating by Alex Kinnaman
"Love the office staff! Always have a good experience at this location. Highly recommend!"

Shantia Paul

March 15, 2022

5  out of  5 rating by Shantia Paul
"It was an easy transition process joining the StateFarm fam with Ethan assisting me."

Joanne Jocz-Kao

February 1, 2022

5  out of  5 rating by Joanne Jocz-Kao
"Janice is a superb professional and was on top of providing me the best options for my damaged vehicle’s consideration. Also, I greatly appreciated Katrena’s experience and knowledge that helped guide my situation. What a team for best processes that are fast, efficient, and very effective. Big smiles and big thanks! (5-stars)"

Sireana Dalton

February 1, 2022

5  out of  5 rating by Sireana Dalton
"Zach did everything he could to save me money got me more services at a cheaper price than I was paying somewhere else."

Mike Bolger

December 23, 2021

5  out of  5 rating by Mike Bolger
"Ms. Janice Hodge is such a fantastic agent. I have been in two car accidents and through both of those stressful experiences, Ms. Janice was there to help every step of the way. Through her I felt informed, guided and relieved through the whole process. Her expertise, kindness and willingness to go the extra mile for her insured clients is the "good neighbor" personality I hoped of State Farm. I strongly recommend her and the Nick Javins State Farm branch with full confidence."