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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylor Fitchett

September 6, 2024

5  out of  5
rating by Taylor Fitchett
"I loved the attention to detail this company has given us. I used their rental policy and now my brother is using their policy and I love it so much. I got helped out by Travis today and he was the absolute best. A gem of a many to say the least. USE THEM!!!!!!! don’t rely on a big outfit over them- I’ve made that mistake before and will never go back !!!"
We responded:
"Thank you so much for your kind words, Taylor! We’re thrilled to hear that you had a positive experience with our team. We always aim to make the process as smooth as possible. Your recommendation means a lot to us! - Nick "
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Jing “Sandie” Xie

September 3, 2024

5  out of  5
rating by Jing “Sandie” Xie
"Zach helped me with my policies with the urgency sense and even reduced my premium quote from another agent. He truly cares about customers! I would highly recommend this agent in Blacksburg VA!"
We responded:
"Jing, thank you for trusting us with your insurance. We work hard to take care of our customers and I’m glad it’s noticed. Your recommendation is greatly appreciated! - Nick "
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El Bartsch

August 27, 2024

5  out of  5
rating by El Bartsch
"Kind and friendly service, highly recommend!"
We responded:
"Hello, our team is pleased to hear your positive feedback! Thank you for sharing. - Nick "
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donna babaran

August 22, 2024

5  out of  5
rating by donna babaran
"Travis helped me purchase renters insurance for my son at VT. Very efficient, quick to reply and great rate for renters ins! Highly recommend."
We responded:
"Donna, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Nick"
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natalie

July 22, 2024

5  out of  5
rating by natalie
"Nikki was quick to get with me and help me with all of my questions about the policy. She was super knowledgeable and explained everything I didn’t understand. I’ve enjoyed using State Farm & I’ve enjoyed having them as my agents!"
We responded:
"Natalie, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Nick"
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Steve Ricks

July 18, 2024

5  out of  5
rating by Steve Ricks
"Knowledgeable, quick and provided just what we wanted at a good price. This is the type of agent that is looking after the customer."
We responded:
"Steve, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Nick"
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Erik Davis

July 2, 2024

5  out of  5
rating by Erik Davis
"Zach was extremely friendly and helpful. He explained everything as we went through and taught me somethings I never knew. On top of all of that he saved me close to $2000 in car, motorcycle and home owners insurance with better coverage than I had. Thank you for everything."
We responded:
"Erik, the questions that you bring to my team and I are an opportunity to further educate our customers, and we’re always more than happy to give clarity in this insurance world. - Nick"
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Luke Goodman

June 12, 2024

5  out of  5
rating by Luke Goodman
"I'd give them 6 stars if I could! Nick's team was super helpful and incredibly responsive. I worked directly with Zach Pinkston and Trevor (I think). They were able to cancel my renter's insurance policy and set me up with a new one at my current address in just 30 minutes. It saved me time compared to doing it myself, and my new policy was active immediately instead of taking days to process. Both Zach and Trevor were very helpful and warm to work with. Give them a raise! :)"
We responded:
"Luke, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Nick"
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Ammar Khan

June 10, 2024

5  out of  5
rating by Ammar Khan
"Excellent and quick service. Nicole really helped me get my autoinsurance sorted out and was quick to send over all the documents!"
We responded:
"Ammar, thanks for taking the time to share this! Really happy to hear that Nicole offered such great service. I appreciate the feedback! - Nick "
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Rebekah Anderson

June 6, 2024

5  out of  5
rating by Rebekah Anderson
"ABSOLUTLEY outstanding! Knowledgeable, efficient and got the job done in minutes where other companies couldn't get done in weeks. Nicole is super helpful and very professional, I wish we called them first."
We responded:
"Rebekah, thank you for giving my team and I the opportunity to serve your insurance needs! You're a top notch customer who deserves the best from us each day! Thank you! - Nick "
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Leslie D

May 29, 2024

5  out of  5
rating by Leslie D
"Travis is a wonderful agent! Their safe driving beacon is amazing and saving me $50! I love them!"
We responded:
"Leslie, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Nick"
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anne clay

May 23, 2024

5  out of  5
rating by anne clay
"excellent service. Nick was friendly and efficient in helping me obtain an insurance policy to meet my specific needs at a great price."
We responded:
"Anne, I'm grateful to have such a wonderful team that cares for our customers as if they're family! Thank you for sharing. - Nick "
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Brianna S

May 16, 2024

5  out of  5
rating by Brianna S
"Highly recommended! Zach was very thorough and explained everything I needed to know about what my home and auto policies would cover. I've spoken with other insurance agents and none were as helpful as Zach. He answered every question I had and worked with me to find the right coverage."
We responded:
"Brianna, thank you for your recommendation and for sharing your experience with Zach! I’m happy to hear we could provide you with a positive insurance experience. Glad to know you're satisfied. - Nick "
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Arthur Love

May 14, 2024

5  out of  5
rating by Arthur Love
"Zack was very helpful and he laid everything out to me answered all of my questions. I'm satisfied."
We responded:
"Arthur, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Nick"
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Mariah Emery

April 19, 2024

5  out of  5
rating by Mariah Emery
"Zach was easy to work with and did a great job explaining our coverage and helping us find discounts. I’d recommend him to anyone looking for a smooth transition into State Farm Insurance."
We responded:
"Mariah- Thank you so much for the positive review !I'm glad Zach was able to help . We look forward to working with you! -Nick "
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Dalton Bodtke

April 4, 2024

5  out of  5
rating by Dalton Bodtke
"Zach will EARN your business in the BEST way! How many insurance agents will spend literally hours, if needed, on the phone with you, connecting with you on a personal level, learning about you as an individual and learning about your life, and answering EVERY insurance question-no matter how seemingly simple or wildly hypothetical- that might pop into your head? How many people GENUINELY have the patience for that, and ALSO have the drive to find any answers that they don’t know (quickly!)? How many people treat you with kindness, regardless of the decision you might ultimately make when they have taken that much time working with you? It’s a VERY small number, and Zach is one of those RARE wonderful people. Call him like…now."
We responded:
"Dalton- Wow! Thank you so much! Zach takes a lot of pride helping our customers with their insurance plans. We're super excited to be working with you. Let us know if you ever need anything! -Nick "
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Travis Carter

April 4, 2024

5  out of  5
rating by Travis Carter
"I worked with with Travis Lipes and he’s awesome, he set me up with insurance that saved me money and is always there for any questions I have, 10/10 recommend!"
We responded:
"Travis- we appreciate you taking the time to leave a review! Also glad Travis was able to save you money . Glad to have you on board! -Nick "
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MacKendall Braswell

April 2, 2024

5  out of  5
rating by MacKendall Braswell
"Fantastic personal experience. Staff are incredibly helpful and honest."
We responded:
"Thank you so much for the kind review! Let us know if you need anything ! -Nick "
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Laura Fondy

March 28, 2024

5  out of  5
rating by Laura Fondy
"Excellent, knowledgeable insurance professionals . Increased my knowledge about insurance needs. Friendly communication, great price. Thank you very much."
We responded:
"Laura- We really appreciate you taking the time to leave a review! We take pride putting together comprehensive plans at great prices. Let us know if you need anything! -Nick "
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Alex Williams

March 28, 2024

5  out of  5
rating by Alex Williams
"Zach was wonderful. Was super friendly, patient and worked with me to meet my needs! Wasn't pushy, but understanding and focus on what I specifically was asking for. Thank you!"
We responded:
"Alex- thank you so much for the kind review! We try to really be intentional when it comes to giving great customer service. Glad Zach could help!! -Nick "
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Nancy Score

March 8, 2024

5  out of  5
rating by Nancy Score
"Wow! This office is amazing. I needed to find a different insurance company, and wanted someone local rather than an 800 number company. I requested a quote, went through their questionnaire and got the online quote. I figured that was the end of it and I would have to call to get an official quote and go through all the things again. Within 10 mins of quote I got a phone call from Zach. He was/is wonderful. Asked some questions to clarify what I wanted and needed. Went from having liability and renters insurance with an online company to having full coverage, renters insurance AND a local agent for a whopping $2 a month more. I would HIGHLY RECOMMEND this office, so far I am extremely impressed!!"
We responded:
"Wow! Thank you so much Nancy! We look forward to working with you! -Nick "
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Miss_Archivist

February 29, 2024

5  out of  5
rating by Miss_Archivist
"Always professional, polite, and eager to help! The best people around for figuring out card insurance."
We responded:
"Hello, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Nick"
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Michael Jones

February 23, 2024

5  out of  5
rating by Michael Jones
"Zach was extremely helpful in quoting auto and home insurance for my family. The first quote in January was higher than we paid with our current insurance company, but he requested an opportunity to quote again when it came closer to renewal. That day came and our insurance went up drastically, Zach wasted no time getting me a new quote and it saved us money! I would recommend Zach for your insurance needs!"
We responded:
"Thank you, Michael. Glad we were able to help with your auto and home insurance. We look forward to serving you! "
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Stephanie Ashwell

February 22, 2024

5  out of  5
rating by Stephanie Ashwell
"Friendly and helpful staff and agents! Always working to help you with your needs and save money for you where they can."
We responded:
"Thank you, Stephanie!"
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Susan Terwilliger

February 16, 2024

5  out of  5
rating by Susan Terwilliger
"Teresa is terrific - competent, patient, and pleasant to work with. She recently helped me navigate adding/dropping auto insurance when I bought a new car and disposed of the old one. Very satisfied."
We responded:
"Susan- it was a pleasure meeting you and I’m very appreciative of the opportunity to get to know you better on a personal level! Thanks for the review !"